Strategic Operations Manager with 6+ years of experience driving operational excellence in manufacturing and logistics sectors. Proven track record of reducing operational costs by 25%+, improving workflow efficiency by 40% through Lean methodologies, and leading cross-functional teams of 30+ members. Expertise in ERP implementation, supply chain optimization, and KPI-driven performance management. Bilingual in English and Korean with global project leadership experience.

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• End-to-End Process Optimization & Continuous Improvement
• Budget Management ($5M+ P&L Responsibility)
• Supply Chain Logistics & Inventory Control
• Team Development & Operational KPIs (OTIF, OEE)
• ERP Systems (SAP, Oracle) & Data Analytics (Power BI, SQL)
• Regulatory Compliance (ISO 9001, OSHA)

PROFESSIONAL EXPERIENCE

Assistant Operations Manager

Global Logistics Partners, Dallas, TX

Jun 2016 – Feb 2020

• Supply Chain Optimization: Streamlined cross-docking operations for 12 retail clients, improving on-time delivery from 88% to 97% and reducing freight costs by 22%.
• Compliance Leadership: Conducted 20+ safety audits, achieving 100% OSHA compliance and zero lost-time incidents for 3 consecutive years.
• Vendor Management: Negotiated contracts with 15 carriers, securing 15% rate reduction while maintaining service quality.

EDUCATION

• Certified Supply Chain Professional (CSCP) – APICS, 2022
• Lean Six Sigma Black Belt – IASSC, 2021
• PMI Project Management Professional (PMP) – *2020*

• Software: SAP EWM, Oracle Netsuite, Tableau, Advanced Excel (Macros, Power Query)
• Languages: English (Native), Korean (Native), Spanish (Intermediate)

Industry-Specific Focus:

• For manufacturing: Highlight OEE improvement, TPM (Total Productive Maintenance).
• For e-commerce: Emphasize last-mile delivery optimization, WMS expertise.

Quantify Leadership Impact: Use metrics like cost savings %, headcount managed, SLA compliance rates.

Keyword Integration: Align with job descriptions (e.g., “Demand Forecasting,” “CAPEX Planning,” “SCOR Model”).

Tech-Driven Edge: Showcase familiarity with RPA, digital twins, or IIoT if applicable.

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